Complaint handling

It can always happen that something doesn't go quite the way you expected. I recommend that you first notify us of your complaint by sending an e-mail to Please describe your complaint as clearly as possible and include your order number and details. We may ask you to send photos so that we can address the complaint quickly.

I will make every effort to work with you to find a good solution. If you are not satisfied with our complaint handling, you can register your dispute for mediation via Stichting WebwinkelKeur. Go to for more information. As of February 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform. You can find the ODR platform at If your complaint is not already being processed elsewhere, you can submit it through the European Union platform.