Refund policy

Returns

Of course, there may be times when you want to return an item. Maybe it's not quite what you expected, or perhaps there's another reason why you don't want to keep it.

At Hippe Girls, you can return items within 30 days of receipt, provided the return meets the conditions listed below.

You do not need to contact us in advance to return an item.

Return Policy

  • Items must be returned within 30 days of receipt.
  • Make sure the items are properly and securely packaged.
  • If reasonably possible, please return the item in its original condition and packaging, along with all accessories that were included.
  • You may examine and evaluate an item just as you would in a store. If an item has been used more than is necessary to assess its nature, characteristics, and functionality, any resulting loss in value may be deducted from the refund amount.
  • Always include your name and order number with your return shipment. This will help us locate and process your return quickly.
  • Return shipments that are unstamped or insufficiently stamped will not be accepted.
  • You are responsible for the return shipping costs, unless the item is defective or was delivered incorrectly.
  • Keep your shipping receipt and Track & Trace information until your return has been fully processed.

Blomdahl Earrings and Sanitary Packaging

An exception applies to Blomdahl earrings for reasons of health protection and hygiene.

These earrings are packaged under controlled conditions in a cleanroom and shipped in specially sealed hygienic packaging.

As long as the seal is intact, the earrings can be returned in accordance with our return policy.

Once the seal has been broken upon receipt or the special packaging has been opened, the Blomdahl earrings cannot be returned for hygiene reasons.

If Blomdahl earrings with a broken seal are returned to us, we cannot accept the return. In that case, the earrings can be returned at the customer’s expense.

Purchase a return label

Would you like to send your return as a package? You can easily purchase a return label yourself through our returns portal:

https://v2.goparcel.nl/returns/company/01997609-937d-70c3-bb5b-8ba0f969ca3d

Please note: Unfortunately, you cannot purchase return labels for letterbox-sized packages through this returns portal.

Will your return package fit through the mailbox? If so, you can pay the postage yourself through a carrier of your choice.

We recommend that you always use a shipping method that includes tracking and keep the shipping receipt until your return has been fully processed.

Return Address

Hippe Girls
Zadelmakerstraat 68
, 1991 JE Velserbroek
Netherlands

Don't forget to include your name and order number with the return shipment.

Refund

Refunds are processed using the same payment method used for the original order.

If you exercise your right of cancellation, we will refund the amount due no later than 14 days after you have notified us that you wish to cancel the purchase.

We may wait to issue a refund until we have received the return shipment or until you can provide proof that you have returned the order.

In practice, we typically process returns within a few business days after we receive them.

Return the entire order

Are you returning the entire order within the applicable cancellation period? If so, you will receive a refund of the purchase price, including the cost of our cheapest standard shipping method that you paid for the original delivery.

If you have chosen a shipping method that is more expensive than our standard shipping option, the additional costs will not be refunded.

You are responsible for the cost of returning the order to Hippe Girls.

Partial return

Are you returning only part of your order? In that case, the original shipping costs will not be refunded.

Did you take advantage of free shipping when you placed your order, and does the order total now fall below the free shipping threshold due to a partial return? In that case, the standard shipping fee will be deducted from the refund amount.

Defective or Incorrectly Delivered Item

Did you receive a defective item, or did we accidentally send you the wrong item? Please contact us first before returning the item.

In that case, we will, of course, provide a suitable solution, and you will not be responsible for the necessary return shipping costs.

Package not picked up at a pickup location

If a carrier is unable to deliver the package to your home, the order may be delivered to a pickup location.

It is the recipient's responsibility to pick up the package within the time frame specified by the carrier.

If the package is not picked up and is therefore automatically returned to us, the costs incurred for the return may be charged to the customer.

Would you like to have the order reshipped afterward? In that case, you may be charged for the new shipping.

If you do not wish to receive the order again, we will process the return in accordance with the rules governing cancellation and refunds.

Questions about your return?

Do you have questions about a return, a product delivered in error, or a refund? Please feel free to contact us. We're happy to help.

Best regards, the
Team Hippe Girls