Complaint handling
It can always happen that something doesn't go quite as you expected. We recommend that you first bring your complaint to our attention by sending an email to info@hippegirls.nl.
Please describe your complaint as clearly as possible and include your name and order number. We may ask you to send us photos so that we can review your complaint as quickly and thoroughly as possible.
We are committed to working with you to find a satisfactory solution. As a general rule, we respond to complaints within 14 days of receiving them. If we need more time to investigate your complaint, we will let you know within that timeframe.
Are you dissatisfied with how we handled your complaint? If so, you can submit your dispute for mediation through WebwinkelKeur: