Warranty and Returns
Warranty and Returns
Please check your order upon receipt
At Hippe Girls, we do our best to ship every order carefully, completely, and in good condition. We therefore recommend that you check your order as soon as possible after receiving it.
Check to see if:
- you have received the correct items;
- the order is complete;
- the items have no visible damage;
- the items are in proper working order upon receipt.
Did you receive the wrong item, is something missing, or did you notice damage or another visible problem as soon as you received it? Please report this to us as soon as possible, preferably within 3 days of receipt.
This 3-day period is intended to allow us to investigate the issue as quickly and thoroughly as possible and does not affect your statutory warranty rights.
Please send an email to info@hippegirls.nl with your name, order number, and, if possible, clear photos of the item and the problem.
We track our packing process. This allows us, in many cases, to verify how an order left our warehouse when we receive reports of, for example, a missing, incorrect, or visibly damaged item.
If a customer reports, some time after receiving the item, that it was visibly damaged upon delivery, we will assess the report based on the nature of the problem, the point in time at which it could reasonably have been discovered, and the available information, including, if available, our record of the packing process.
Statutory Warranty
All products you purchase at Hippe Girls are covered by the statutory warranty. This means that a product must meet the standards you can reasonably expect from it under normal use.
In the Netherlands, there is no fixed standard period for statutory warranties. How long you can reasonably expect a product to continue functioning properly depends, among other things, on the type of product, its price, its features, and normal use.
If you later discover a defect that was not visible or noticeable upon receipt, please report it as soon as possible after you discover the problem.
If there is a defect in materials, workmanship, or otherwise that is covered by the statutory warranty, we will provide an appropriate solution at no cost, such as repair or replacement.
If repair or replacement is not possible or cannot reasonably be expected of us, the consumer’s other statutory rights apply.
When is damage not covered by the warranty?
The statutory warranty applies to defects for which the consumer is not responsible.
Damage that can be shown to have been caused by, for example, the circumstances listed below is not covered by the statutory warranty:
- improper or unauthorized use;
- dropping, bumping, or pulling on the jewelry;
- bending or forcing parts;
- normal wear and tear;
- inadequate or improper maintenance;
- repairs or modifications made by the consumer or a third party that caused the problem;
- damage caused by misuse or conditions for which the item is not intended.
We do not provide any warranty for the loss of an item or a separate part.
Jewelry Care
Jewelry is beautiful but can be delicate. To keep your jewelry looking its best for as long as possible, we recommend taking it off during the following activities, among others:
- showering and bathing;
- swimming;
- exercise;
- sleep.
Perfume, creams, shampoo, hair products, bleach, and other chemicals can damage materials, coatings, enamel, adhesive bonds, and rhinestones.
Jewelry with gemstones is particularly delicate. Over time, gemstones can become loose due to impacts, drops, moisture, temperature changes, and contact with personal care products.
We fully understand that you might choose to keep your earrings in while sleeping, showering, or swimming, for example. Please keep in mind, however, that prolonged contact with moisture, skincare products, or chlorine can shorten the lifespan of certain materials and finishes.
We always determine whether a defect is covered by the statutory warranty based on the product, the nature of the defect, and the circumstances.
Leniency Program
If a problem isn't covered by the statutory warranty, we may still be able to offer a goodwill solution in certain situations as a courtesy.
For jewelry, we currently have the following leniency policy in place:
- From 1 month through 3 months after purchase: 40% off a replacement piece of jewelry;
- From 4 months to 6 months after purchase: 20% off a replacement piece of jewelry.
The discount is calculated based on the amount originally paid for the item of jewelry in question.
The leniency policy is an additional service offered by Hippe Girls and does not limit the consumer's statutory warranty rights.
Returns and Right of Withdrawal
When making an online purchase, you have the legal right to cancel your order within 14 days of the date of receipt without giving a reason.
Once you have notified us within this period that you are exercising your right of withdrawal, you have another 14 days to return the items.
In addition to this statutory cooling-off period, Hippe Girls offers an additional return option for up to 30 days after receipt. This additional return option does not limit your statutory rights.
For a standard return, you don't need to contact us in advance.
Would you like to exercise your statutory right of withdrawal? If so, you can notify us by email, using the model withdrawal form, or by means of another unambiguous statement.
Return Policy
- Pack the items carefully and securely.
- Always include your name and order number with the return shipment.
- If reasonably possible, please return the product with all included accessories and in its original condition and packaging.
- You may examine and evaluate a product to the extent necessary to determine its nature, characteristics, and functioning.
- If a product has been used or damaged in a way that goes beyond what was necessary to evaluate it, we may charge you for the resulting loss in value.
- Return shipments that are unstamped or insufficiently stamped will not be accepted.
- You are responsible for the cost of a standard return shipment.
- Keep your shipping receipt and Track & Trace information until your return has been fully processed.
Did you receive a defective or incorrectly shipped item? Please contact us first. If the problem is covered by the statutory warranty, you will not be responsible for the costs associated with returning the item.
Blomdahl Earrings
A specific exception applies to Blomdahl earrings for health and hygiene reasons.
These earrings are packaged under controlled conditions in a cleanroom and shipped in specially sealed hygienic packaging.
As long as the seal is intact, the earrings can be returned in accordance with our return policy.
Once the seal has been broken after delivery or the special hygienic packaging has been opened, the right of withdrawal is forfeited for reasons of health protection and hygiene, provided that this exception is clearly stated on the product prior to purchase.
If Blomdahl earrings with a broken seal are returned to us, we cannot accept the return. If you would like to have the earrings returned to you, the shipping costs may be charged to you.
Purchase a return label
Would you like to return your order as a package? You can easily purchase a return label yourself through our returns portal:
Please note: Unfortunately, you cannot purchase return labels for letterbox-sized packages through this returns portal.
Will your return package fit through the mailbox? If so, you can pay the postage yourself through a carrier of your choice.
Return Address
Hippe Girls
Zadelmakerstraat 68
1991 JE Velserbroek
Netherlands
Don't forget to include your name and order number with the return shipment.
Model Withdrawal Form
Would you like to use the model withdrawal form? You can download the form here:
Refund
If you cancel your entire order within the statutory cooling-off period, you will receive a refund of the purchase price, including the cost of our least expensive standard shipping method for the original delivery.
You are responsible for the direct costs of returning items to Hippe Girls, unless the item is defective or was delivered incorrectly due to a fault on the part of Hippe Girls.
Are you returning only part of your order? In that case, the original shipping costs will not be refunded.
Did you take advantage of free shipping, and does the total amount of the items you’re keeping—after a partial return—fall below the applicable threshold for free shipping? If so, the standard shipping fee may be deducted from the refund amount.
We will pay the amount due no later than 14 days after you have notified us of your cancellation. We may delay the refund until we have received the returned item or until you have provided proof that you have returned it, whichever occurs first.
Refunds will be issued via the same payment method used for the original order, unless otherwise agreed with you.